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Shipping & Returns
Free U.S. Shipping Over $100!
We process most orders in one-two business days (Monday-Friday). We do not ship on Saturday, Sunday or U.S. Holidays. Free standard shipping will be shipped using UPS Ground which will generally arrive between three-five business days.
U.S. Shipping & Handling
Orders are shipped from our warehouse in Los Angeles and typically take three-five business days. If you need your item by a certain date, we always recommend upgrading to an expedited shipping method. Please note this does not change the processing time. For all other orders standard UPS Ground shipping is $10. UPS expedited is available for an additional cost.
Please note: Expedited shipping is based on the shipper’s service and not when it leaves the Electric & Rose warehouse. Due to COVID19, there is a 48-72 hour window for orders to leave our warehouse. Please also be aware that UPS is not currently guaranteeing delivery times.
International Shipping is Available.
We ship to most international destinations but if you would like to purchase and do not see your Country listed at checkout, please email customer care to make shipping arrangements. Duties and Taxes will be calculated at checkout. Please note, we are not responsible for any Duties or Taxes. International Shipping will be shipped using UPS.
Rates vary and are available during checkout.
We will gladly exchange your item for you or offer you store credit within 30 days of your purchasing date. Shipping both ways are free for US customers only. We do not offer international exchanges at this time, refunds only. Once an exchange has been initiated, you will have 14 days to return the item.
Please pack all items in an appropriate shipping box or reuse the original packaging.
Returns for a Refund:
We will gladly accept returns on merchandise purchased only on this site and within 14 days of the date received. Any item returned after 14 days will receive a refund in the form of store credit. The returned item must be in its original packaging and must NOT HAVE BEEN WORN, ALTERED OR WASHED. If your item is received and considered damaged, we will process a gift card instead of a refund. Refunds will be credited back to the original payment method only. There will be a $10 shipping/handling fee on all returned items, excluding exchanges and store credit. Once a return has been initiated, you will have 14 days to return the item.
If you choose to shop right away, we will provide you with an extra $10 bonus added to your credit amount.
Exceptions Modified Returns Policy
If your returns are above our company threshold, you may be subject to a modified return policy. You will be emailed if you are in violation of our modified policy.
International customers will not be provided a pre-paid label. Please use our returns portal to submit your return and you will receive the address to send the item back to.
While we do our best to send you perfect merchandise, we're not perfect and occasionally a damaged item is sent out. If you receive a damaged item, please contact customer care immediately and include a photo so that we may assess the damage and quickly resolve the issue.
Electric & Rose merchandise purchased from other retailers must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailers.
Items marked as SALE or items sold using a promotional discount code are not eligible for refund, exchanges or store credit.
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